FAQS

Our designs can come in bibs, onesies and t-shirts. Sizes are as follows:

• Bib – One size fits all
• Onesies
  0000 (Newborn), 000 (0-3m), 00 (3-6m), 0 (6-12m), 1 (12-18m).
• T-shirts
  000 (0-3m), 00 (3-6m), 0 (6-12m), 1 (12-18m), 2, 3, 4 and 5.

For each product, we’ve given advice on the maximum recommended number of letters that the product can accommodate. Of course, we can adjust things to fit more letters on the item, but it may be smaller text or positioned in a different location. If your text is longer than recommended, please contact us and we’ll work with you to find the best solution.

Our print process is handmade, so no two items will look exactly alike. There may be slight variations in size and placement depending on the specifications of your text. We ensure high quality, aesthetically pleasing items and so minor print adjustments are sometimes made to your order to allow this.

We have a standard 2 day turnaround on our products, plus postage time. Our personalised products are made to order, and since we know how fast babies grow (and how excited you are to give a gift or see your little one in a brand new personalised outfit) we strive to get your order to you as soon as possible. However, if the order is urgent, we do recommend purchasing with express post to speed up the process. During sales or peak seasonal periods such as Easter nad Christmas, production time may take up to 5 days

We offer the following payment methods: Credit Card (Stripe), PayPal and Afterpay

Once payment has been successfully processed, you will receive a confirmation email to the email address you provided. If you have not received a confirmation email from us within 24 hours of placing your order, check your Spam or Junk Mail folder. You may also have incorrectly entered your email address. Please contact us if you cannot find the confirmation email in your Spam or Junk Mail folder.

You will enter the promotional or discount code in the ‘Coupon code’ field on the Shopping Cart page or in the ‘Promo/Gift Certificate’ field under Order Summary on the Checkout page. Click the Apply button to apply the discount to your order.

Please note that promotional/ discount codes can only be used once and cannot be combined with any other discount or promotion.

Once your order is posted, you will receive an email with your tracking number. To track your order, enter this number into the Australia Post tracking website. This link is also in the email.

If your order has not arrived after dispatch, please contact Australia Post and quote the tracking number that was included in your shipping confirmation email. If the carrier is unable to locate your items, please contact us at studio@babies2infinity.com.au and we will lodge an enquiry for you.

The best way to stay up-to-date with all the exciting things happening at Babies 2 Infinity is to sign up to our mailing list. You can also follow us on Instagram and Facebook.