FAQS

PERSONALISED AND PREMIUM PRODUCTS

What sizes can I buy?

Our designs can come in bibs, onesies and t-shirts. Sizes are as follows:

  • Bib – One size fits all
  • Onesies
    • 0000 (Newborn)
    • 000 (0-3m)
    • 00 (3-6m)
    • 0 (6-12m)
    • 1 (12-18m)
  • T-Shirts
    • 000 (0-3m)
    • 00 (3-6m)
    • 0 (6-12m)
    • 1 (12-18m)
    • 2 - 4

 

Help! My text exceeds the recommended number of letters!

For each product, we’ve given advice on the maximum recommended number of letters that the product can accommodate. Of course, we can adjust things to fit more letters on the item, but it may be smaller text or positioned in a different location. If your text is longer than recommended, please contact us and we’ll work with you to find the best solution.

 

How long will the order take?

Our personalised and premium products are made to order and can take up to 10 business days to create, depending on current demand.

 

What if I need my order sooner?

If your order is urgent, we offer a rush service where, for a fee, we guarantee that your premium or personalised order will be processed and shipped within 2 business days from ordering. To take advantage of this service, please add ‘Rush’ to your cart on the Checkout page and the additional cost will be added.

 

PAYMENT

How can I pay?

We offer the following payment methods:

  • PayPal
  • Credit Card (eWay)
  • Direct deposit

For direct deposit, please forward your remittance advice to our email studio@babies2infinity.com.au and your items will be shipped once payment has cleared.

Account Name: Babies 2 Infinity
BSB: 062-692
Account No: 34252819

 

GIFT CERTIFICATES

Can I buy a gift voucher?

Yes! Babies 2 Infinity Gift vouchers are available in any value you wish to purchase. The gift cards can be used within 12 months from the date of issue. Any unused amount after the expiry date will not be refunded or credited. Please visit our Gift Voucher section for more information.

COMING SOON! We will be launching a range of personalised packages to give as a gift. You will receive a gorgeous voucher to give to someone you love and, when their bub arrives, they can redeem their voucher with a package personalised for their new little bundle.

 

How do I redeem my gift certificate?

Add your items to the shopping cart and then on the Shopping Cart page, click on ‘Gift Certificate’. You will be able to add the code, and then click Apply. Alternatively, on the Checkout page, click on ‘Promo/Gift Certificate’ field, type in the code and then click Apply.

 

ORDERING

Has my order has been successful?

Once payment has been successfully processed, you will receive a confirmation email to the email address you provided. If you have not received a confirmation email from us within 24 hours of placing your order, check your Spam or Junk Mail folder. You may also have incorrectly entered your email address. Please contact us if you cannot find the confirmation email in your Spam or Junk Mail folder.

 

How do I use a promotional or discount code?

You will enter the promotional or discount code in the ‘Coupon code’ field on the Shopping Cart page or in the ‘Promo/Gift Certificate’ field under Order Summary on the Checkout page. Click the Apply button to apply the discount to your order. 

Please note that promotional/ discount codes can only be used once and cannot be combined with any other discount or promotion.

 

STAY IN THE KNOW

Want to stay in touch?

The best way to stay up-to-date with all the exciting things happening at Babies 2 Infinity is to sign up to our mailing list. You can also follow us on Instagram and Facebook.